Refund Policy

This policy applies to StudentOn Coins, lead charges and wallet-related transactions made directly through StudentOn.

It does not apply to tuition fees, demo-class charges or any other payment made directly between a tutor and a student or parent.

StudentOn uses a Coin-based wallet system. The value of 1 StudentOn Coin is equal to ₹1.

Tutors are charged 20 Coins, equivalent to ₹20, for each quality lead they choose to unlock or contact.

The applicable 20 Coins are deducted from the tutor’s StudentOn Wallet when access to the lead is successfully provided.

A lead is treated as delivered when the tutor is successfully provided access to the available contact details or communication facility associated with the requirement.

The 20-Coin charge is for access to the lead. It does not guarantee that the student or parent will respond, select the tutor, schedule a demo class or begin paid tuition.

StudentOn charges no commission on the tuition fee agreed directly between the tutor and the student or parent.

A refund may be provided when a verified technical fault on StudentOn prevents the tutor from accessing the lead after 20 Coins have been deducted.

Eligible technical faults may include Coins being deducted without the lead being unlocked, failure of the contact facility, or an accidental duplicate deduction for the same lead.

All refund requests are subject to verification through StudentOn’s transaction records and system logs.

If a refund is approved, the applicable Coins will ordinarily be credited back to the tutor’s StudentOn Wallet. For example, an approved refund for one lead will normally restore 20 Coins.

No refund will be provided after the tutor has successfully unlocked or accessed the student’s or parent’s available contact details.

No refund will be provided where the communication facility was successfully enabled, even if the student or parent does not reply.

The 20-Coin lead charge is not refundable merely because the tutor was not selected, the requirement was later closed, the parties could not agree on fees, or classes did not begin.

A refund will not be provided if a tutor accidentally unlocks a lead or contacts a lead outside the tutor’s preferred subject, location, teaching mode or budget.

A refund will not be provided solely because the student or parent has already been contacted by other tutors.

A refund request should be submitted within 7 days of the disputed Coin deduction by emailing contact@studenton.in.

The request must include the tutor’s registered email address or phone number, transaction details, the relevant lead details and a clear description of the technical issue.

StudentOn may request screenshots or additional information where reasonably necessary to investigate the issue.

Submitting a request does not automatically guarantee a refund. StudentOn will determine eligibility after reviewing the relevant transaction records and system logs.

Approved refunds for lead charges will ordinarily be processed as StudentOn Coins and credited to the tutor’s StudentOn Wallet.

Since 1 Coin is equal to ₹1, a full refund for one eligible lead will normally be 20 Coins, equivalent to ₹20.

The time required for refunded Coins to appear in the wallet may vary depending on technical verification and processing requirements.

Tuition fees and other service-related payments are agreed upon and paid directly between the tutor and the student or parent. StudentOn is not a party to those transactions.

Any cancellation, fee adjustment or refund relating to tuition services must be resolved directly between the tutor and the student or parent.

Users should confirm fees, class schedules, cancellation conditions and refund terms in writing before beginning tuition.

StudentOn may reject refund requests that contain false information, manipulated evidence, repeated misuse or attempts to obtain refunds after successfully accessing a lead.

Accounts involved in fraudulent or abusive refund claims may be reviewed, restricted or suspended in accordance with StudentOn’s Terms and Conditions.

StudentOn may update this Refund Policy when its pricing, Coin value, services or technical processes change. The revised policy will be published on this page with an updated effective date.

The Refund Policy in effect at the time of the relevant transaction will ordinarily apply to that transaction.